Primera Labs Order Information  

Important Information About Your Order:

PayPal Payment:

Thank you for your payment. Your transaction has been completed, and a receipt for your purchase has been emailed to you. Log into your PayPal account to view transaction details.

Credit Card Payment:

Thank you for your order. Your transaction has been completed, and a receipt for your purchase has been emailed to you. Receipt and credit card charges will appear under the merchant name Page Advanced Skin Care.

International Order Payment Policy:

We require that you select PayPal as your payment option at checkout. 

International Shipping Policy:

Canada exempt from this policy.

All other countries: We require that you have an USA ship to address with a shipping forwarding service. We do not ship orders direct to an international address.

Sales Tax Certificate & Ordering: 

All orders that are placed on our website have been received only. 

If you selected to pay by credit card, your credit card has not been charged yet.  We process all credit card orders manually into our payment processor. When we process your credit card, you will receive an email confirmation.  If you have provided us a sales tax certificate, we will manually process your credit card order and not charge sales tax. 

If you selected to pay by PayPal, and you have provided us a sales tax certificate, we will refund the sales tax to your PayPal account.

• About Shipping: Since we are the actual product manufacturer/formulator, and not a distributor, re-packaging business, or retail store, we do not ship orders the same day the order has been placed.  All orders ship Monday thru Friday,( excluding Saturday, Sunday, and holidays).  All orders are shipped to the buyer's confirmed name and billing address. ( ie. The buyer's credit card billing address must match his or her shipping address). Orders are shipped from Orlando, Florida.

        Due to increased parcel theft signature upon delivery service may be added at our discretion. 

• Shipping During Hot Season: During the hot, summer season from approx. May thru September( depending on the part of country the order is shipping to), we ship in the early part of the week so as to avoid the order sitting over the weekend in a shipping center or shipping truck.

• Shipping Confirmation Emails:  UPS website and our website will email you shipping information/tracking to the email address that was provided with the order once your order has been packed and ready to ship.  Please check your email spam box for this email as well.

• Credit Card Charges for your order will appear on your credit card statement under the name Page Advanced Skin Care.

• Back Ordered Product: Occasionally ingredients are held up in the order process and orders are halted until all ingredients relevant to manufacturing are in house. Back orders are given the utmost attention and priority. In the event of a back order situation you will be given the option of shipping your partial order out when it is ready or to hold your order until it is ready to ship in its entirety. You will be responsible for the shipping charges of each shipment should you choose to split the delivery with a partial shipment.

• Return Policy: There are no refunds or exchanges, but you can return any un-opened,  unused, shrink or seals must be un-opened within 14 days from the date package is received, for an online credit to use the next time you shop with us. All returns must be pre-approved. Returning any product without pre-approval will void the return and void the online store credit. Customer is responsible for all return shipping/insurance charges. All shipping charges are not refunded or credited. Special orders or special order sizes cannot be returned, refunded or exchanged. All special orders or special order sizes sales are final.   We have many products for you to consider and that is why we recommend that you purchase samples.

• Special Order | Special Order Sizes: There are no refunds, returns or exchanges. Once the special order has been paid for, there are no changes allowed to the order.  All special orders and special order size sales are final.

• If you have any questions about your order, please feel free to contact us by filling out a Customer Support Ticket at www.primeralabs.com.

Disclaimer Information provided within this entire website is intended to be used as general information-only and is in no way intended to replace medical advice, is not to be used as a medical treatment program, nor to diagnose or cure of any disease or medical condition. Always consult with a qualified physician.  You are solely responsible for the use and misuse of products offered and for all actions and consequences of that use or misuse.  You are using products listed on our web site at your sole risk and are responsible for all actions and consequences of use and misuse.