Primera Labs Order Information
Important Information About Your Order:
Sales Tax Certificate: When you place an order on our website, your order has been received only. When we process your credit card for the order, we will not charge sales tax if we have a valid sales tax certificate on file. If you paid by PayPal, we will refund the sales tax to your PayPal account.
- About Shipping: Since we are the actual product manufacturer/formulator, and not a distributor, re-packaging business, or retail store, we do not ship orders the same day the order has been placed. All orders ship Monday thru Friday,( excluding Saturday, Sunday, and holidays). All orders are shipped to the buyer's confirmed name and billing address. ( ie. The buyer's credit card billing address must match his or her shipping address).
- Shipping During Hot Season: During the hot, summer season from approx. May thru September( depending on the part of country the order is shipping to), we ship in the early part of the week so as to avoid the order sitting over the weekend in a shipping center or shipping truck.
- Shipping Confirmation Email: We will email you shipping information to the email address that was provided with the order once your order has been packed and ready to ship. Please check your email spam box for this email as well.
- Credit Card Charges for your order will appear on your credit card statement under the name Page Advanced Skin Care.
- Back Ordered Product: Occasionally ingredients are held up in the order process and orders are halted until all ingredients relevant to manufacturing are in house. Back orders are given the utmost attention and priority. In the event of a back order situation you will be given the option of shipping your partial order out when it is ready or to hold your order until it is ready to ship in its entirety. You will be responsible for the shipping charges of each shipment should you choose to split the delivery with a partial shipment.
- If you have any questions about your order, please feel free to contact us at: CustomerSupport@PrimeraLabs.com.
Disclaimer Information provided within this entire website is intended to be used as general information-only and is in no way intended to replace medical advice, is not to be used as a medical treatment program, nor to diagnose or cure of any disease or medical condition. Always consult with a qualified physician. You are solely responsible for the use and misuse of products offered and for all actions and consequences of that use or misuse. You are using products listed on our web site at your sole risk and are responsible for all actions and consequences of use and misuse.