Primera Labs Order Information

Important Information About Your Order:

PayPal Payment:

Thank you for your payment. Your transaction has been completed, and a receipt for your purchase has been emailed to you. Log into your PayPal account to view transaction details.

Credit Card Payment:

Thank you for your order. Your transaction has been completed, and a receipt for your purchase has been emailed to you. Please check all email folders. Receipt and credit card charges will appear under the merchant name Page Advanced Skin Care.

International Order Payment Policy:

We require that you select PayPal as your payment option at checkout.

International Shipping Policy:

Canada exempt from this policy.

All other countries: We require that you have an USA ship to address with a shipping forwarding service. We do not ship orders direct to an international address.

Ordering:

All orders that are placed on our website have been placed/received only. Orders are pending until transaction has been approved on our end.

About Shipping: Since we are the actual product manufacturer/formulator, and not a distributor, re-packaging business, or retail store, we do not ship orders the same day the order has been placed. All orders are processed and shipped Monday thru Friday,( excluding Saturday, Sunday, and holidays). Expect orders to ship within 18-21 business days( excluding Saturday, Sunday and holidays) from the date the order has been placed. All orders are shipped to the buyer's confirmed name and billing address. ( ie. The buyer's credit card billing address must match his or her shipping address). Orders are shipped from Orlando, Florida.

Incorrect Shipping Information: We recommend that you double check that your ship-to address information is correct prior to completing your order on our website. If you enter incorrect ship-to information and/or incomplete ship-to information when placing your order, UPS will charge us an address correction fee. You will be responsible for re-imbursing us the UPS address correction fee. Your account will be temporarily suspended until the UPS fee has been paid in full.

Due to increased parcel theft signature upon delivery service may be added at our discretion.

Shipping Confirmation Emails: UPS website and our website will email you shipping information/tracking to the email address that was provided with the order once your order has been packed and ready to ship. Please check all email folders. We strongly recommend that one use a laptop or desk top computer to track all packages.

Shipping During Hot Season: During the hot, summer season from approximately May thru September, we ship in the early part of the week so as to avoid the order sitting over the weekend in a shipping center or shipping truck.

Credit Card Charges for your order will appear on your credit card statement under the name Page Advanced Skin Care. Our policy, with respect to placing orders on our website, is that when a customer places an order on our website, if the credit card declines, we automatically email the customer stating that the credit card has been declined, the order is automatically cancelled and a brand new order can be placed on our website.

Back Ordered Product: Occasionally ingredients are held up in the order process and orders are halted until all ingredients relevant to manufacturing are in house. Back orders are given the utmost attention and priority. In the event of a back order situation you will be given the option of shipping your partial order out when it is ready or to hold your order until it is ready to ship in its entirety. You will be responsible for the shipping charges of each shipment should you choose to split the delivery with a partial shipment.

Return | Refund | Exchange Policy: Due to the customized nature of our products and FDA regulation all products sales are final, and no returns will be accepted. We do not except exchanges. There are no refunds. All special orders or special order sizes sales are final. When placing your order on our website, please make sure to double check your order prior to checkout. We are not responsbile for customers ordering incorrect products. We have many products for you to consider and that is why we recommend that you purchase samples.

Undeliverable, Unclaimed, or Refused Packages:

UPS refused package(s) that are shipped back to us, and received by us within thirty (30) days from the original ship date will receive store credit only( minus all shipping costs). If we receive the UPS refused package(s) more than thirty (30)days from the original ship date, no store credit or refund.
UPS packages that are not picked up at a UPS Access Point, or that are refused, and are subsequently returned to and received by us within thirty (30) days of the original ship date, will be eligible for store credit only. Any applicable shipping costs and UPS undeliverable or returned package fees will be deducted from the store credit amount. Packages returned to and received by us more than thirty (30) days after the original ship date are not eligible for store credit or a refund.
Additionally, any UPS undeliverable or returned package fee will be charged to the customer and must be paid in full. Accounts with an unpaid UPS fee will be unable to place new orders until the fee is paid in full.
The customer has the option to have the original order re-shipped; however, they will be responsible for both the return shipping fee incurred when the box was sent back to us and the cost to re-ship the original order.

Damaged Shipment: We pack every shipment with extra care. However, in the unlikely event that your shipment arrives damaged, please report damage on shipped items within 24 hours of package arrival | delivery date. Submit photographs of all of the packaging as it was when it arrived, including pictures of the outside and inside of the box, and the specific damage to the contents with an explanation of what was lost, broken or missing.  It is the customer's responsibility to inspect product(s) for damages within 24 hours. You must retain all damaged product(s), packaging, shipping box, and all contents. UPS carrier should inspect the shipment and damage to ensure your claim is processed as quickly as possible.

All photographs must be submitted to: admin@primeralabs.com.

Special Order | Special Order Sizes: There are no refunds, returns or exchanges. Once the special order has been paid for, there are no changes allowed to the order. All special orders and special order sizes, all sales are final.

If you have any questions about your order, please feel free to contact us by filling out a Customer Support Ticket at www.primeralabs.com.

Disclaimer Information provided within this entire website is intended to be used as general information-only and is in no way intended to replace medical advice, is not to be used as a medical treatment program, nor to diagnose or cure of any disease or medical condition. Always consult with a qualified physician. You are solely responsible for the use and misuse of products offered and for all actions and consequences of that use or misuse. You are using products listed on our web site at your sole risk and are responsible for all actions and consequences of use and misuse.